Trade Terms

These terms apply to retailers buying wholesale from Ruvolla. The version in force when you place your order applies.

1. Trade accounts and prices

Trade prices are visible only to approved trade accounts. Apply online; once approved, prices and ordering open in your account. Volume discounts apply by order value: 3% from USD 1,000, 6% from USD 2,000 and 9% from USD 3,500.

1. Minimum order

The minimum quantity is 5 pieces per style, and the minimum order value is USD 500. You can reach that total by mixing any styles and categories.

1. Prices and currency

Prices exclude VAT and import duties. Because silver prices move, the price list may be updated; confirmed orders are not affected.

1. Payment

Bank transfer (USD/EUR) or card. New accounts pay in advance; payment terms can be arranged for regular accounts. We confirm the amount on your proforma invoice. Orders are prepared once payment is confirmed.

1. Shipping and insurance

Every order is made to order and ships within about a week of payment confirmation, whatever the quantity. International delivery via DHL, UPS, FedEx, TNT or Aramex on DAP terms (EXW Istanbul on request). After dispatch, delivery typically takes 1–3 business days to the United Kingdom, 2–3 to the US and 3–7 within Europe. For other countries we confirm the time on your proforma. Shipping to the UK usually costs around €15–25 per parcel depending on weight, and the exact amount is shown on your proforma before you pay. We provide the commercial invoice and packing list; import VAT, duties and local fees are paid by the buyer and are usually collected by the carrier on delivery. Carrier liability for jewellery is limited by the carrier's own terms. If you want the shipment insured for its full value, tell us before dispatch and we will add transit insurance to your invoice.

1. Customs and refused shipments

You are responsible for import formalities in your country, including any licence, assay or marking requirement that applies before the goods can be sold. If a shipment is held or returned to us because import duties were not paid, documentation was not completed or delivery was refused, the return freight and any customs charges are payable by the buyer. Goods that come back to us undamaged and in original packaging are credited against a future order, less those costs.

1. Returns and exchanges

Items with manufacturing defects are returned or exchanged within 14 days of delivery, or compensated as a balance on your next order. How long a plated finish lasts depends on the micron thickness you select and on how the piece is worn — see our plating guide for what each thickness is suited to. Wholesale orders cannot be returned for change of mind.

1. Hallmarking for UK buyers

Our pieces carry a 925 stamp. They are not hallmarked by a UK Assay Office. Under the UK Hallmarking Act, a silver article weighing more than 7.78 g must be assayed and hallmarked before it can be described as silver in trade in the United Kingdom. Every product page publishes the piece's gram weight, so you can see which models fall above that threshold before you order. Arranging assay and hallmarking after import is the buyer's responsibility. Other markets have their own marking rules; please check what applies to you.

1. Trade only

We supply registered businesses buying for resale — boutiques, retail jewelers, concept stores, distributors and online sellers. We do not sell to end consumers.